Returns & Exchanges

Returns & Exchanges

We want you to be thrilled with your GIGI’S purchase, and we stand behind the quality of every item we make.

GIGI’S is an exchange-only shop. We do not accept returns for refunds.

If your item does not meet your expectations, does not fit as expected, or you simply prefer a different size or style, we are happy to offer an exchange, subject to availability.

Exchange requests must be made within 14 days of delivery. Once an exchange is approved, the item must be shipped back within 7 days. Items must be unworn, unused, and returned in their original condition.

To request an exchange, please contact us before sending your item back. Customers are responsible for the cost of shipping the original item back to us. GIGI’S will cover the shipping cost to send your replacement item to you.

If you received an incorrect or damaged item, please contact us as soon as possible so we can make it right. In these cases, we will provide a complimentary return shipping label.

Please double-check your selected size before placing your order and refer to our Size Guide for measurements and sizing information. If you need help choosing a size, we are always happy to assist.

Please note: Sending an item back to us does not constitute a return for a refund. Items returned without an approved exchange are not eligible for a refund.

Thank you for choosing GIGI’S. We truly appreciate your support.